Data Analysis
Data analysis is the cornerstone of business analysis, and it requires a variety of skills. Analysts must understand how to collect, store, and analyze data. They must be able to use statistical software such as SPSS, SAS, or Excel to analyze and interpret data. They must also understand how to use data visualizations such as graphs and charts to explain the results of the analysis. Analysts must also be able to understand and explain the results of their analysis in a way that can be understood by non-technical people.
Problem-Solving Skills
Business analysts must be able to identify problems, analyze root causes, and develop solutions. Problem-solving skills include the ability to think critically and logically, to consider different perspectives, to develop creative solutions, and to evaluate the likely outcomes of various solutions. Analysts must also be able to identify and evaluate the resources needed to implement a solution.
Business Processes
Business analysts must understand the processes and procedures used in the organization. They must be able to identify inefficiencies and suggest improvements. They must also be able to design and document new processes to support the organization. Analysts must also be able to create process maps, flowcharts, and other diagrams to visualize and explain processes.
Communication and Interpersonal Skills
Business analysts must be able to effectively communicate with stakeholders, including executives, managers, other departments, vendors, and customers. They must be able to listen to and understand the needs of the stakeholders. They must also be able to clearly explain the results of their analysis in a way that can be understood by non-technical people. Analysts must also be able to collaborate effectively with other members of the team and work effectively in a team environment.
Project Management
Business analysts must be able to manage projects from start to finish. This includes developing project plans, managing timelines, coordinating resources, and tracking progress. They must also be able to communicate with stakeholders throughout the project. Analysts must also be able to identify risks and develop contingency plans.
Technical Knowledge
Business analysts must have a basic understanding of the organization’s technical infrastructure. This includes understanding databases, software applications, and other systems used by the organization. Analysts must also be able to identify potential technical issues and suggest solutions.
Requirements Gathering
Business analysts must be able to clearly define the requirements of a project or system. This includes understanding the needs of the stakeholders, creating user stories, and developing detailed requirements documents. Analysts must also be able to identify potential conflicts and negotiate solutions.
Testing and Quality Assurance
Business analysts must be able to create and execute test cases to ensure that a system meets the requirements of the stakeholders. Analysts must understand the process of testing and quality assurance, as well as the tools and techniques used. They must also be able to evaluate and analyze test results.
Documentation
Business analysts must be able to create clear and concise documentation of their analysis and findings. This includes process documents, project plans, requirements documents, and test plans. Analysts must also be able to keep documents up to date as the project evolves.
Critical Thinking
Business analysts must be able to think critically and logically. They must be able to identify patterns and trends in data, recognize potential problems, and develop creative solutions. Analysts must also be able to weigh the pros and cons of various solutions and evaluate the likely outcomes.